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Custom Technology Solutions, Inc - Corporate Blog

AVG forges partnership with MSP Alliance

Back in April I spoke about the importance of partnerships as a key part of our strategy this year. We also want to focus on increasing the number of networking opportunities for myself and other key members of the SMB global team with top industry influencers.  To meet this goal we are working on a busy program of appointments over the coming weeks including meetings with key partners, media, industry organisations and analysts. One new partnership that I have not mentioned before is with the MSP Alliance , one of the largest and most influential professional bodies for the managed services provider (MSP) community. The MSP Alliance has 25,000 member companies and regularly holds prestigious industry events for them including the MSP World Conference and an international series of networking dinners for senior level MSP executives. We are especially excited to be involved with the MSP Alliance executive networking dinners in the US, UK and Australia which dovetail neatly with our own MSP networking program. The dinners will enable us to meet senior professionals from the cloud and managed services industry in a relaxed social environment to find out ways we can collaborate to further the adoption of managed services and cloud. MSPs are at the cutting edge in safeguarding their customers’ data and security and will be attending these dinners to learn more about best security practices in today’s cloud environment. In summary the MSPAlliance networking dinners are free for MSPs to attend and will address: Public vs. private cloud strategies Helping customers understand the limitations of public cloud Ways in which MSPs can secure customer data Blended or hybrid cloud strategies that address 100% of customer needs Partnership possibilities and business development Networking and peer-to-peer collaboration   We will be holding two MSP Networking Dinner events in the UK: 11 September 2014 – London click here for venue and registration information 16 September 2014 – Birmingham click here for venue and registration information There will also be three similar events in Australia in late November/early December 2014. Registration links for these are not yet available but, in the meantime, you can obtain further information by emailing resellerau@avg.com .   Finally, AVG is sponsoring this year’s MSPWorld™ Conference taking place at the Cosmopolitan of Las Vegas Hotel from 15-17 th October, 2014. A key highlight for us there is on Thursday, 16 th October 2014 when there will be a special invitation-only Networking Dinner where senior level MSP executives in North America will gather to meet with us and share their ideas on how to further the adoption of cloud and managed services to the business consumer. The partnership with MSP Alliance and the other engagements will ensure senior SMB executives enjoy some top quality face time with partners and prospects in the run up to the Cloud Summit. They are also a tangible demonstration of our continued commitment to finding new ways to engage with senior MSP leaders. I am very much looking forward to all of our MSP events. Our MSP Alliance partnership in particular provides an excellent platform for us to meet with some of the most influential industry leaders from the managed services provider and cloud professional community. It is a chance to discuss topical industry issues with them as well as share our knowledge and expertise about ways to further reduce their costs, introduce greater efficiencies and fuel business growth. I do hope to see some of you there.

Get the best RDP 8.0 experience when connecting to Windows 7: What you need to know

The Remote Desktop Protocol (RDP) 8.0 update for Windows 7 provides many advantages for the remote work experience; for all the details, see KB2592687 . However, to benefit from the experience enhancements in RDP 8.0, you must configure your client and server correctly, as instructed in KB2592687 . So if you want the best RDP 8.0/Windows 7 remote work experience, make sure you do the following three things: 1. Install updates KB2574819 and KB2592687 on the Windows 7 (not Windows Server 2008 R2) system you’ll be connecting to. If you’ll be connecting to this system from a Windows 7 PC, install these updates on that system as well. (If you’re running Windows 8 on your client PC, you’re all set. Sorry, there’s no RDP 8.0 support for Windows Vista or Windows XP.) After the installation, restart your computer. 2. RDP 8.0 is disabled by default, so you must enable the following Group Policy settings on the Windows 7 system you’ll be connecting to: “Computer ConfigurationAdministrative TemplatesWindows ComponentsRemote Desktop ServicesRemote Desktop Session HostRemote Session EnvironmentEnable Remote Desktop Protocol 8.0” should be set to “Enabled” “Computer ConfigurationAdministrative TemplatesWindows ComponentsRemote Desktop ServicesRemote Desktop Session HostConnectionsSelect RDP Transport Protocols” should be set to “Use both UDP and TCP” Important : After these policy settings have been configured, restart your computer. 3. Allow port traffic: If you’re connecting directly to the Windows 7 system, make sure that traffic is allowed on TCP and UDP for port 3389. If you’re connecting via Remote Desktop Gateway, make sure you use RD Gateway in Windows Server 2012 and allow TCP port 443 and UDP port 3391 traffic to the gateway. When you connect, look for the connection quality indicator on the Connection bar. If you click it, you should see a message saying that UDP is enabled. If you don’t see either of these two items, you’re not getting the full RDP 8.0 experience and you should check your configuration. If you see both of these, congratulations, you’re on RDP 8.0! Please do note that while RDP 8.0 for Windows 7 provides many advantages, it has some limitations as well. For more information about these particulars, see KB2592687 . For more information about all the great improvements that come with RDP 8.0, see the following blog posts: Remote Desktop Protocol 8.0 Update for Windows 7 SP1: Enabling a great WAN user experience for Windows 7 SP1 virtual desktops RDP 8.0 Update for Windows 7 SP1 Released to Web!

Register for the next Microsoft Jumpstart on April 18: Using Microsoft VDI to Enable New Workstyles

If you are new to the benefits of a Virtual Desktop Infrastructure (VDI), not sure when or why to use session-based or virtual machine-based desktop deployments, or have questions about the architecture (including App-V and UE-V), consider taking the new Jump Start course on April 18, 2013. This free one-day course will cover the latest approaches to desktop virtualization and the business cases for each, guidance for choosing appropriate virtual desktop types according to requirements, and architectural guidance for building a VDI. For all the details, see Using Microsoft VDI to Enable New Workstyles Jump Start .

Enterprise Hotfix Rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1 Available Now

An enterprise hotfix rollup for Windows 7 SP1 and Windows Server 2008 R2 SP1 has been released which contains 90 hotfixes released after the release of Service Pack 1. These hotfixes improve the overall performance and system reliability of Windows 7 SP1-based and Windows Server 2008 R2 SP1-based computers. We recommend customers to apply this hotfix rollup as part of their regular maintenance routine and build processes for Windows 7 and Windows Server 2008 R2 computers. This hotfix rollup includes the following improvements: Improves the Windows Client Remote File System components. Improves the SMB Service and TCP protocol components. Improves the processing of Group Policies and Group Policy preferences. Improves the Windows Management Instrumentation (WMI) components to reduce the CPU usage and to improve the repository verification performance. To view the list of hotfixes included in this hotfix rollup, please visit http://support.microsoft.com/kb/2775511/EN-US . How to get the Hotfix Rollup This update is available from the Microsoft Update Catalog . Type 2775511 in the search field that is located in the upper-right corner of the catalog webpage.

Windows Multipoint Server 2012 Now Available Including Zero Client Support

I’m happy to announce that not only is Windows MultiPoint Server 2012 generally available , but last week, we added support for USB-Over-Ethernet Zero clients . Windows MultiPoint Server is a product that uses Remote Desktop Services to offer a tailor-made experience for schools. Congratulations to everyone who worked on this release. If you’re interested in evaluating Windows MultiPoint Server 2012 , click here .